Communication with Staff Representatives

Some heads of departments/grades also hold regular meetings with staff association representatives and divisional/section staff representatives so as to exchange views with them on issues affecting the particular group of staff.

Staff Complaints Procedures

A complaint is an expression of dissatisfaction by any member of staff about the treatment he has received from other staff in his department or from the management. A set of well-publicised procedure to handle these complaints has been drawn up in each bureau and department. Any member of staff who has a cause to make a complaint may do so in Chinese or English, in writing or in oral form, to his Departmental Staff Complaints Officer.

A similar set of procedure on handling sexual harassment complaints has also been drawn up in each bureau and department. Any member of staff may make a complaint in accordance with the laid down procedure.

Civil Service Newsletter

The Civil Service Newsletter, issued to serving and retired civil servants, aims to enhance communication between management and staff. The Newsletter covers service-wide issues which are of primary concern and interest to the entire civil service. Policy bureaux make use of the publication to get across important messages and explain policy initiatives. Furthermore, the Newsletter also serves as a useful tool in fostering a sense of corporate identity and common purpose within the Civil Service.

Other Communication Channels

Some heads of departments/grades publish departmental or grade newsletters through which staff are regularly updated on major issues/developments affecting their well-being.

In some departments/grades, management representatives conduct regular goodwill visits to meet members of the department/grade at their workplace.