Booking Arrangement
| Booking Arrangement | ||
| Patients | Episodic disease patients (e.g. cold, etc.) | Follow up patients |
|---|---|---|
| Booking Method | Telephone/ mobile application booking | Confirmation at registration counter |
| Telephone/ mobile application booking opening hours | Telephone: Same as the opening hours of Civil Service Chinese Medicine Clinics (CSCMCs)
Mobile application: New appointment slots are released for booking every working day at the time when the clinics start to provide service |
Not Applicable |
| Booking Period | Same day or Next working day | Within 30 days of consultation (Based on the recommendation of the attending Chinese Medicine (CM) practitioner) |
Please arrive 15 minutes before your appointment time for registration.
Points to note
- Episodic disease appointment could be made by phone/ mobile application on a “first-come, first-served” basis.
- Only one appointment would be arranged via each telephone call.
- Service will normally not be provided to patients who are late for more than 30 minutes.
- Each eligible patient could, on a need basis, keep one episodic disease appointment (either general consultation or acupuncture) and one follow-up appointment (either general consultation or acupuncture) at any one time. A simultaneous second episodic disease/follow-up appointment at another CSCMC will not be entertained.
- In case a patient could not attend the appointment as scheduled, he/she should cancel his/her appointmentNote 1 as soon as possible so as to release the disc to others in need.
- When civil service eligible persons (CSEPs) arrive at the CSCMCs, they must present original proof of identityNote 2 (e.g. Hong Kong Identity Card (HKID), Hong Kong Birth Certificate (HKBC)) for eligibility checking at the CSCMCs registration counter. For CSEPs who do not hold HKID/HKBC, they must provide their date of birth and the HKID number of their associated eligible persons for the CSCMCs to verify their eligibility for civil service medical benefits.
- For CSEPs whose personal particulars have not been included in the Medical and Dental Benefits Eligibility Checking System, they must produce a valid G.F. 181 (Rev. 2008)/ Try. 447 (Rev. 2008)/ LS. 181 (Rev. 2008) as appropriate for verification of eligibility when visiting the CSCMCs.
- Subject to the operation of the CSCMCs, the above booking arrangements may be adjusted to achieve a more effective use of the appointment slots and to streamline the operation of the clinics. The revised arrangements, if any, will be announced in advance as appropriate.
Note 1: For patients who make the appointment through mobile application, booking should be cancelled at least one hour before the scheduled appointment time. For others, please call the CSCMCs concerned for cancellation.
Note 2: Proof of identity refers to the documents mentioned under Section 17B of "Immigration Ordinance" (Cap 115) of Hong Kong Law.