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Activities by Civil Service Bureau

 

Date Activity Target participants
7 November 2024 Seminar on "Understanding and Responding to Verbal Violence (Part I: for frontline staff)" Priority will be given to frontline staff who have frequent contact with the public
  • The seminar aims at enhancing the knowledge of frontline staff on verbal violence at work and strengthening their skills in handling difficult customers.

  • Speaker will introduce the aggressive situations/behaviours and elaborate on the coping strategies to handle them. Also, the speaker will speak on the measures to manage the stress and emotional disturbances arising from verbal violence at work.

11 November 2024 Seminar on "Indoor Air Quality and Occupational Health"

Priority will be given to officers working indoors and staff and their supervisors responsible for building management

  • The seminar aims at explaining how office air quality and means of ventilation would affect occupational health. Effective measures in controlling air pollutants in working environment and respective schemes for indoor air quality will also be introduced.

Interested colleagues should look out for CSB’s call email(s) and sign up through your bureau/department timely.