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What's New on Civil Service Medical and Dental Benefits

Civil Service Eligible Persons Seasonal Influenza Vaccination Pilot Scheme

  • The Government launches the Civil Service Eligible Persons Seasonal Influenza Vaccination Pilot Scheme, which offers free Seasonal Influenza Vaccination Services for Civil Service Eligible Persons at all six families clinics.  Civil Service Eligible Persons can make appointments through the Automated Telephone Booking System (Tel. No.: 3950 9800) from 9am on 24 October 2024.  For details, please refer to the flow chart.

Pilot Scheme on Dental Services for Civil Service Eligible Persons in Shenzhen

  • The Government launches the Pilot Scheme on Dental Services for Civil Service Eligible Persons in Shenzhen (the PDSSZ) in the first quarter of 2025 to arrange about 2 000 CSEPs, who are waiting for dental services of the Department of Health (DH), to receive designated dental services, including oral imaging (X-ray) check and dental scaling services at the Shenzhen New Frontier United Family Hospital.  The PDSSZ will last for one year from 17 February 2025 to 16 February 2026.  For details about the PDSSZ, please visit the website of DH at https://www.dh.gov.hk/english/main/main_ds/main_pdssz.html.

  • Introductory video (in Chinese only)

Families Clinics Online Booking System

  • The online booking service of families clinics will be launched in phases in the first quarter of 2025.  CSEPs would need to apply in advance for the Families Clinics Online Booking System (Online Booking System) Account if they wish to make appointment in families clinics online.
  • Starting from 30 December 2024, CSEPs can submit completed electronic forms (e‑Forms) of “Application for Families Clinics Online Booking System Account” via this weblink, the weblink on the websites of DH or @DH Mobile App.  Please refer to Annex and the demonstration in DH’s website for the application and activation procedures for Online Booking System accounts.
  • The online booking service for families clinics will be launched first at Chai Wan Families Clinic and Fanling Families Clinic starting from 20 January 2025.  The booking service is expected to gradually expand to the other four families clinics in the first quarter of 2025.
  • CSEPs who have successfully applied for and activated their accounts can log in the Online Booking System via this weblink.

Civil Servant Discs for General Out-patient Clinics (GOPCs) of the Hospital Authority New Booking Function in the “HA Go” Mobile Application

  • Starting from 13 January 2025, a new function of booking same-day civil servant discs in the “Book GOPC” module in the “HA Go” mobile application has been fully rolled out to all GOPCs offering civil servant discs.
  • For information on the booking flow, please refer to Annex.  For the demonstration video and user guide, please refer to the “Book GOPC” page of “HA Go” website.