Skip to content

Medical and Dental Benefits

Who are eligible

The following persons are eligible for medical and dental benefits on the same basis as serving government officers:

  1. retired Government officers living in Hong Kong and in receipt of a pension or an annual allowance and their families living in Hong Kong;
  2. families of officers killed on duty and living in Hong Kong; and
  3. families living in Hong Kong and in receipt of a pension under the Widows' and Orphans Pension Scheme or the Surviving Spouses' and Children's Pensions Scheme following the death of officers while in service or after retirement (except widows/widowers on remarriage).

"Family" means the retired civil servant's spouse and children who are unmarried and under the age of 21. In the case of children aged 19 or 20, they must also be in full-time education or in full-time vocational training, or dependent on the retired civil servant as a result of physical or mental infirmity.

Retired officers with the pension or annual allowance suspended either under the Pensions Ordinance or Pension Benefits Ordinance are not in receipt of a pension or an annual allowance. They and their families are therefore not eligible for medical and dental benefits during the period of suspension of pension or annual allowance.

How to obtain treatment

Retired civil servants and/or their eligible dependants can seek treatment at Department of Health and Hospital Authority medical and dental facilities (designated facilities) throughout the territory. The Medical and Dental Benefits Eligibility Checking System (ECS) has been fully rolled out since 30 June 2008. Retired civil servants and their eligible dependants only need to advise counter staff of the designated facilities that they are eligible for civil service medical and dental benefits and produce valid proof of identity (e.g. Hong Kong Identity Card, Hong Kong Birth Certificate) for their inspection when they seek treatment at the designated facilities. The counter staff will verify their eligibility through the ECS.

Retired civil servants without Hong Kong Identity (HKID) cards and their eligible dependants without HKID cards or Hong Kong Birth Certificate (for dependent children under the age of 11) are not covered by the ECS. The retired civil servants concerned should obtain Try. 447 for themselves and their eligible dependants for presentation to the counter staff of the designated facilities when seeking medical or dental treatment. Try. 447 may be obtained from the Treasury Pensions Enquiry Office of the Treasury, either in person or by post (2/F, Treasury Building, 3 Tonkin Street West, Cheung Sha Wan, Kowloon, Hong Kong), by phone (3847 8300, 2845 8866), by fax (2519 3222) or by e-mail (pension@try.gov.hk).

The form can also be obtained in person at the Pensions Section of the Civil Service Bureau (8/F, West Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong).

Civil Service Eligible Persons Seasonal Influenza Vaccination Pilot Scheme

The Government launches the Civil Service Eligible Persons Seasonal Influenza Vaccination Pilot Scheme, which offers free Seasonal Influenza Vaccination Services for Civil Service Eligible Persons at all six families clinics.  Civil Service Eligible Persons can make appointments through the Automated Telephone Booking System (Tel. No.: 3950 9800) from 9am on 24 October 2024.  For details, please refer to the flow chart.

New Registration Arrangements for New Dental Cases

With the implementation of new registration arrangements for new dental cases from 5 January 2024, CSEPs can submit the completed e-Registration Form for New Dental Consultation Waiting List for CSEPs (e-Form) via this weblink or the weblink on the website of DH to complete a one-time registration for joining the waiting list for new dental appointment. The registration platform has no quota restriction. All applicants have to use the “iAM Smart+” account to electronically fill in and submit the e-Form. In this regard, those who wish to register to join the waiting list for new dental cases should apply for/upgrade their “iAM Smart+” account in advance.  For information on how to apply for/upgrade their “iAM Smart+” account, please visit “iAM Smart” website. The waiting order will be determined based on the time when the e-Form is submitted. After the launch of the e-Form, DH will still accept telephone registration for new dental cases. Under the new arrangements, upon receiving calls from CSEPs in need, DH will assist them in filling the required information in the e-Form. CSEPs in need can register for new dental cases, enquire about the new registration arrangements and seek necessary assistance from DH via its registration/enquiry/support hotline (Tel. No.: 2892 1099). As more time is required to process telephone registrations, the order of priority registering through telephone may thus be lower. Therefore, CSEPs are encouraged to make use of the new platform which is a more convenient way of booking. In view of the aforementioned new registration arrangement, the previous arrangement of calling DH to register for new dental cases on the first working day of each month ceased with effect from 2 January 2024. Please click here for the introductory video (in Chinese only) about the new registration arrangements for new dental cases.  More details of the new registration arrangements can be found in DH’s website.

Pilot Scheme on Dental Services (Dental Scaling) for Civil Service Eligible Persons

The Government launches the Pilot Scheme on Dental Services (Dental Scaling) for Civil Service Eligible Persons (the Pilot Scheme), under which some civil service eligible persons are arranged to receive dental scaling services from private dental clinics. The Pilot Scheme covers a service period from 1 August 2023 to 31 January 2025, lasting for 18 months. For details about the Pilot Scheme, please visit the website of the Department of Health (DH) at www.dh.gov.hk/english/main/main_ds/main_psds.html or call 3952 7700 to listen to the pre-recorded introduction. Please also click here for the introductory video (in Chinese only).

Since end July 2023, DH has been inviting eligible persons in batches through SMS to participate in the Pilot Scheme.  Starting from mid April 2024, CSEPs who have registered for new dental consultation will also be invited to join the Pilot Scheme in batches.  Invited persons who agree to participate in the Pilot Scheme should make an appointment for dental scaling services within one month with one of the designated private dental clinics under the Pilot Scheme, and complete the dental scaling services within three months upon receipt of the invitation SMS.  The list of clinics, with the number of appointment slots available for booking in the coming two weeks, are available on DH’s website.

How to make a dental appointment while residing overseas

For retired civil servants and/or their eligible dependants residing overseas who wish to have a dental check-up during a visit to Hong Kong, they can either write or send an e-mail to the following office three months prior to their arrival in Hong Kong:

Dental Service Administration Office
(Attn: CO)
7th floor, MacLehose Dental Centre,
286 Queen's Road East,
Wan Chai, Hong Kong.
(Email: co1_dsm@dh.gov.hk)

They should also supply their pension payment number (if applicable), Hong Kong Identity Card or passport numbers, period of visit to Hong Kong, last Government dental clinic attended, correspondence address and a copy of valid student card of children (if applicable).

A check-up appointment will be reserved in the last clinic attended or in an evening clinic. Confirmation in the form of a letter or an e-mail will be sent to them by the Dental Service Administration Office.

Enhanced Diagnostic Services

The Block G Imaging Centre for civil service eligible persons (CSEPs) at Queen Elizabeth Hospital (QEH) commenced services on 3 January 2011. The Centre provides Computed Tomography (CT), Magnetic Resonance Imaging (MRI) and ultrasound scanning services for CSEPs in addition to the existing imaging services provided at Hospital Authority hospitals. The centre has also provided general mammographic service for the exclusive use of CSEPs with effect from 4 March 2019.  CSEPs may refer to the note (1) setting out the detailed arrangement regarding general CT, MRI and ultrasound scanning services and note (2) for the detailed arrangement on general mammographic service. The waiting time of the respective diagnostic services provided in the Centre will also be updated regularly for CSEPs' information, and a gist is available in the leaflet.

Enhanced Specialist Out-patient Services

The following specialty services are available for the exclusive use of CSEPs.  A gist is available in the leaflet.

L Block of Queen Elizabeth Hospital (QEH)

L Block provides eight general specialty services including family medicine, gynaecology, medicine, neurosurgery, obstetrics, orthopaedics & traumatology, paediatrics, and surgery.  CSEPs who have made an appointment for first consultation at an HA specialist out-patient (SOP) clinic (other than obstetrics, 9H Specialist Clinic (9HSC) of Prince of Wales Hospital (PWH) and Saturday Specialist Out-patient (SSOP) Clinic of Queen Mary Hospital (QMH)) may opt to utilise L Block services, while those who have obtained a doctor's referral to obstetrics from a public or private clinic may directly approach L Block (Tel. No.: 3506 6123). Related administrative details are set out in the detailed note.

9H Specialist Clinic of Prince of Wales Hospital

9HSC provides seven general specialty services including ear nose & throat, family medicine, gynaecology, medicine, orthopaedics & traumatology, paediatrics & adolescent medicine, and surgery. CSEPs who have made an appointment for first consultation at an HA SOP clinic (other than L Block of QEH and SSOP Clinic of QMH) may opt to utilise 9HSC services. Related administrative details are set out in the detailed note.

Saturday Specialist Out-patient Clinic of Queen Mary Hospital

SSOP Clinic provides two general specialty services (i.e. medicine and surgery). CSEPs who have made an appointment for first consultation at an HA SOP clinic (other than L Block of QEH and 9HSC of PWH) may opt to utilise the SSOP services. Related administrative details are set out in the detailed note.

Civil Service Chinese Medicine Clinics (CSCMCs)

The Government has set up three CSCMCs to provide free general consultation and acupuncture services for treatment purpose to CSEPs.   For details, please click here to visit the thematic webpages of the CSCMCs.

Please also see the Medical and Dental Benefits section of the Administration of the Civil Service.

Reimbursement / direct payment of medical expenses

Commonly asked questions and answers

Useful Reference

  1. Pension Benefits Ordinance (Chapter 99, Laws of Hong Kong)
  2. Pensions Ordinance (Chapter 89, Laws of Hong Kong)