Civil Service Newsletter June 2023 Issue No.114
“iAM Smart”— Safe and swift gateway to online services

Office of the Government Chief Information Officer

“iAM Smart”, the one-stop personalised digital service platform of the Office of the Government Chief Information Officer, provides reliable electronic identity authentication for members of the public to log in and use various online services. As at early April 2023, over 270 online services are accessible through the platform, including Leisure Link, eHealth, eTAX, renewal of vehicle licences, appointment booking for Transport Department Licensing Office counter services, Primary One Admission System, Secondary School Places Allocation System, Contactless e-Channel and I-RemindU, etc.
(a) Travel smart

After registering on the Immigration Department (ImmD)’s Contactless e-Channel using “iAM Smart”, users can perform self-service immigration clearance with facial identification technology, which reduces physical contact with shared equipment, and provides a more convenient and hygienic immigration clearance service. Users may also enrol for the I-RemindU Service to receive various reminder messages from ImmD via the personalised notifications function of “iAM Smart”. Moreover, when users apply for or renew their HKSAR passport online, they can use the “e-ME” function of “iAM Smart” to perform auto form-filling for the application, saving time and avoiding delays in applications due to incorrect information that can arise from manual data input.

(b) Wellness anytime, anywhere

With the authentication function of “iAM Smart”, users can register for an eHealth account and activate their HA Go account anytime, anywhere, and be spared from going to designated locations in-person for such identity verification.

(c) Easy booking

Users can swiftly log into the Leisure Link Internet Booking Service through their “iAM Smart” account to book leisure facilities and enrol for recreational and sports programmes, without having to enter their Leisure Link Patron Number, password and CAPTCHA verification code.

(d) Bills at your fingertips

Through a single “iAM Smart” account, users can access online services of the Water Supplies Department as well as electricity and gas suppliers to view their electronic bills, without having to worry about forgetting their username and password. In addition, with the Address Data Function, users can save their billing address electronically through the “e-ME” form filling function. The saved address can then be used as proof of address during submission of online applications such as renewal of vehicle licences or full driving licences in the future.

(e) Simple applications powered by digital signing

Users of “iAM Smart+” can perform legally-recognised digital signing to submit various online applications such as renewal of vehicle licences and submission of allocation applications through the Primary One Admission System and Secondary School Places Allocation System while staying home, thus saving the need to submit applications in person.

For details of registration methods and locations of “iAM Smart” registration kiosks and service counters, please visit the “iAM Smart” thematic
website (www.iamsmart.gov.hk/en/reg.html).

Register for “iAM Smart” today and handle your daily affairs anytime, anywhere in a simple and convenient way!

“iAM Smart”
thematic website