Building a People-oriented Service Culture

Holistic Training Approach

The College infuses the people-oriented service ethos into all civil service training programmes from induction, management, leadership to functional and skills-based training at all levels. In tandem, it provides dedicated training programmes for building a service culture, covering public service ethos and its application, service skills, team collaboration, and more. Through interactive modes of training such as case studies, experience sharing, discussions, experiential learning and e-learning, the College endeavours to inculcate in civil servants a commitment to serve and a sense of mission.

Civil Service Outstanding Service Award Scheme

The College also strives to foster the people-oriented and “One Government” service culture through organising the “Civil Service Outstanding Service Award Scheme” to recognise achievements of departments and teams in providing quality service; and running the “Serve with Excellence Seminars” to promote the good practices featured in the award-winning projects.  Good stories of deserving entries are incorporated into training materials and experience sharing sessions are organised to promote the good practices for the benefit of all civil servants.

Thematic Website on Service Excellence