Building a People-oriented Service Culture

Holistic Training Approach

The College infuses the people-oriented service ethos into all civil service training programmes from induction, management, leadership to functional and skills-based training at all levels. In tandem, it provides dedicated training programmes for building a service culture, covering public service ethos and its application, service skills, team collaboration, and more. Through interactive modes of training such as case studies, experience sharing, discussions, experiential learning and e-learning, the College endeavours to inculcate in civil servants a commitment to serve and a sense of mission.

Civil Service Outstanding Service Award Scheme

The College also strives to foster the people-oriented team spirit and a “one-government culture” through organising the “Civil Service Outstanding Service Award Scheme” to recognise the achievements of departments and teams in providing quality service, and running the “Serve with Excellence Seminar Series” to promote the good practices featured in the award-winning projects.

Thematic Website on Service Excellence