Safeguarding National Security Theme Page
Appointment of Senior Civil Servants
Pilot Scheme on Dental Services (Dental Scaling) for Civil Service Eligible Persons
Civil Service Bureau
Invited CSEPs will receive dental scaling services at a time earlier than their original recall appointments, and the consultation time slots thus freed up will be allocated to new consultations or other persons for regular check-ups or follow-up treatments.
As of the end of January 2024, about 34,000 CSEPs have received or made appointments for dental scaling services. According to participants’ feedback collected through e-questionnaires, a vast majority (over 90%) of the respondents are satisfied with the Pilot Scheme.
To give colleagues more ideas about the Pilot Scheme, the Civil Service Bureau (CSB) has specially invited four colleagues to share their thoughts on their participation in the Pilot Scheme -
I received an SMS from DH in October 2023 inviting me to join the Pilot Scheme. After reading the details about the Pilot Scheme and seeking the opinions of colleagues, I chose to participate in the scheme.
The private dental clinic I chose provides booking of appointments through WhatsApp, and quickly confirmed my booking for dental scaling. On the appointment day, the dentist clearly explained the scope of the service without promoting other services or treatments. The dentist was professional and considerate. He particularly reminded me that if I had any discomfort during the scaling process, I could take a rest before continuing. The scaling skill of the dentist was also excellent. I had no discomfort or bleeding during the scaling process, and the dentist removed the calculus and stain on my teeth. This was probably the most satisfactory dental scaling service I have received so far - the process from registration to completion of dental scaling was smooth, and my teeth were cleaned the most thoroughly.
On a scale of 10 marks, I would rate this dental scaling service 9 marks. I encourage every colleague who has received the invitation SMS from DH to join the Pilot Scheme, and to book and enjoy the dental scaling service as early as possible.
Upon receipt of an invitation SMS to join the Pilot Scheme in August 2023, I booked dental scaling with a view to experiencing dental services provided by the private sector. The steps of making an appointment for dental scaling were convenient as I was only required to make a phone call to my preferred private dental clinic, and the clinic confirmed my appointment efficiently.
The clinic staff were professional and friendly. Before scaling, they explained to me the whole scaling workflow to me and cleaned my teeth very carefully. In response to my enquiries about dental care, the dental hygienist not only answered my enquiries one by one in detail, but also gave me advice on maintaining proper dental hygiene based on my daily habits and taught me how to clean my teeth. The clinic staff did not sell their other services to me throughout the process.
I was deeply impressed by the dental scaling service on this occasion and immediately encouraged my colleagues to accept the invitation and book the dental scaling service. Some colleagues had worried about not being able to use DH’s dental service anymore after receiving the dental scaling service. However, after they had read the details of the Pilot Scheme and the relevant information, they understood that their participation in the Pilot Scheme would not affect their use of DH’s dental service in the future. They then accepted the invitation and booked dental scaling straightaway. I suggest that colleagues who have received the invitation SMS should make an appointment as soon as possible.
My recall appointment at a government dental clinic has been postponed for a few times. Therefore, when I received an invitation SMS from DH in October 2023 to join the Pilot Scheme, I immediately called a private dental clinic to book the dental scaling service.
As I have to work in shifts, private dental clinics offer more flexible timeslots for dental scaling than government dental clinics which could fit my working hours. On the consultation day, the private dental clinic provided me with dental scaling service according to my scheduled time, and its service quality was no different from the services I received from other private dental clinics at my own expenses. The dentist who provided me with scaling service also offered me professional advice regarding my teeth-grinding situation. There was no promotions of the clinic‘s other services throughout the process. The arrangements and service process of the Pilot Scheme were satisfying.
I recommend everyone who has received the invitation SMS from DH to make a booking as soon as possible to receive dental scaling services earlier than the original recall appointment and save the long waiting time.
My recall appointment at a government dental clinic was postponed by more than half a year. Therefore, when I received an invitation SMS from DH in October 2023, I made an appointment for dental scaling service with the private dental clinic.
It was very convenient to book a dental scaling service. It was also easy to make an appointment with the preferred dental clinic at my chosen time. I received the confirmation SMS soon after making the appointment.
On the day I received dental scaling service, the private dental clinic offered service to me according to the scheduled time. The services provided by the clinic were the same as those provided for other clients. The clinic staff did not make any sales to me during the process. It was worth-mentioning that the dentist who cleaned my teeth possessed good skills, and after informing me of my dental problem, he recorded it into the computer system accordingly. DH then sent an SMS to me a few days later informing me that an appointment at a government dental clinic to follow up on the problem concerned was arranged.
I was very satisfied with the dental scaling service under the Pilot Scheme. After completing the dental scaling service, I instantly encouraged my fellow colleagues to grab the opportunity to book the dental scaling service once receiving the invitation SMS.
The sharing above should have enabled CSEPs to have a better understanding of the arrangements for the Pilot Scheme. CSB encourages every colleague who has received DH’s invitation SMS to contact the private dental clinics under the Pilot Scheme to make an appointment for dental scaling service as soon as possible. For details of the Pilot Scheme, please visit DH’s website: https://www.dh.gov.hk/english/main/main_ds/main_psds.html.
